Terms & Conditions

The terms and conditions set out below must be adhered to and complied with by all those wishing to attend a Swim with Style class. 

Failure to do so may result in your lessons being terminated for which Swim with Style are under no obligation to refund.

Changes may be made to our terms and conditions.  The terms and conditions will be updated as necessary, and if applicable.

General Terms & Conditions​

  • All children attending Baby & Pre-school lessons must be accompanied by an adult in the water.

  • Customers are responsible for the child or children in their care at all times.

  • Customers of Swim with Style are expected to behave in an appropriate, civilised, and acceptable manner towards all staff members of Swim with Style, Swim with Style customers, and members of the public using the pool.  Use of foul language and aggressive behaviour will not be tolerated under any circumstances.  Swim with Style has the authority to ask those not complying to leave.

  • Swim with Style may, at its own discretion, refuse entry to a customer if it is felt that the customer’s behaviour is unacceptable.

  • Customers agree and accept that there will be physical contact between the teacher and their child at certain times during their lesson.  Any contact will always be carried out in a professional and caring manner, and only when necessary.   

  • It is the customer’s responsibility to inform the local office and teacher of any condition/s that could/may affect their or their child’s capabilities in the swimming pool. You must agree to inform us and keep us up to date with any medical conditions, changes of medical conditions at all times (including pregnancy), as soon as you become aware of them.  All information provided to us will be treated as strictly confidential.

  • Customers must adhere to all pool procedures as advised to them at the time of booking; which will include car parking, entry and exit routes to the pool, and any additional procedures that are deemed to be applicable/necessary to the pool.

  • It is requested that customers should aim to arrive no more than 15 minutes before the start of their lesson and leave no more than 15 minutes after the end of their lesson to help improve changing room congestion.

  • Please take care when entering the swimming pool premises to keep mud or grass etc to a minimum. Please inform a Swim with Style team member or pool staff of any areas that require cleaning. 

  • Payment is made via Direct Debit half-termly in advance, any lessons we need to cancel for whatever reason will be made as a credit on your next half terms invoice.  Missed lessons by the customer will not be credited.  We do not offer a refund for any reason.

  • Smoking and vaping are strictly forbidden within any pool building or grounds.

  • All Swim with Style teachers hold a teaching qualification from either the Swimming Teacher’s Association (STA) or Swim England (previously known as the Amateur Swimming Association).  All teachers are insured through either the STA or the IOS (insurance body for Swim England) and hold a lifesaving and safeguarding qualification as well as a valid DBS check.

  • The safety and well-being of your child or the child in your care are of the utmost importance to Swim with Style. We have a responsibility and duty to report any inappropriate or suspicious behaviour to the relevant authorities.

  • The participation of you, your spouse/partner, child, or those in whose care you have placed your child for the purpose of attending or observing Swim with Style swimming sessions is done so entirely at your and their own risk in the absence of any proven negligence, lack of due diligence or breach of duty by the teacher(s), Swim with Style Ltd., its franchisees or staff.

 

Booking a class

  • Class bookings can be made online.

  • In order to book a class, specific personal information must be provided at the time of booking.  This information will be used to contact you with regard to lessons, other services, and marketing.

  • Once your booking has been completed you will receive a confirmation email detailing your booking and providing links to relevant class, class time, and pool information.

  • Payment for classes is all taken at the time of booking and at the beginning of each new swim term.  This will be set up by providing your card details when first booking a lesson.

  • Progress reports can be viewed at any time on your portal.

  • Holiday classes are run separately. Payment for these will be taken separately to your regular class and do not affect your regular payment due dates.

  • In order to book a Swim with Style class, you must register your details and those of your child/children with us. These will include your name, mobile and landline phone numbers, email address, home address, emergency contact details, and any relevant conditions that could affect you or your child whilst in the pool, or a condition you feel we should be made aware of.

  • We share information provided to us within the Swim with Style group. This includes all Swim with Style franchises and Swim with Style Head Office. This is in order to improve our service to you or to contact you by email to let you know of our other services e.g. our online shop.  All of our information is compliant with GDPR regulations.

  • By providing us with an email address you are agreeing to receive communication from us by email.

  • All images displayed on this website are under the ownership of the photographer concerned. Agreement to display the photographs has been reached and they are not available to be copied.

 

Payments and Bookings

For swimmers/parents at our Stoke venue:

  • Payment is by card, taken at the time of booking your first lessons.

  • By entering your card details at the time of booking you are providing authorisation for Swim with Style to request payment for lessons on a continued basis.

  • Your swimmer will be transferred automatically to the next swimming term and payment will be requested by Swim with Style prior to the start of each swimming term, you will be notified by email of the payment to be taken automatically by Swim with Style.

  • Please note that unless cancelled by the card owner, payment will be taken automatically.  You are able to cancel your card authorisation at any chosen time. 

  • If card payments are cancelled and lesson payments are outstanding, your swimmer will be removed from the course.

  • If payments are made on or before the next due date, your child’s place in the class is secure. After the payment due date, if a recurring payment has failed, places are not guaranteed and will be offered to any customers waiting for a place in that class.

  • Should you wish to stop swimming with us please notify us through the portal, by email, or by Facebook message.

  • Please note that the use of the Card Payment option does not affect our refund policy.

For swimmers/parents at all other venues:

 

  • Payment is via Direct Debit only.

  • On registering on the Swim with Style portal and following the allocation of lessons, you will be asked to set up a Direct Debit to make payment for lessons.  Payments for lessons and any equipment ordered will be charged on a recurrent basis, at the beginning of each swimming term. Please note that you will be notified of the payment to be made and payments will then be taken automatically via Gocardless.

  • If payments are made on or before the next due date, your child’s place in the class is secure. After the payment due date, if a recurring payment has failed, places are not guaranteed and will be offered to any customers waiting for a place in that class.

  • To cancel your ‘Direct Debit’ please contact your bank.

  • Please note that selecting our ‘Direct Debit’ option does not affect our refund policy.

  • Should you wish to stop swimming with us please notify us through the portal, by email, or by Facebook message.

 

What to wear to swimming lessons

  • Swim with Style have a strict ‘double nappy’ policy for children not yet fully toilet trained. An approved neoprene swim nappy, such as “Splashabout” neoprene swim nappy or one of a similar design -  i.e. with snug-fitting cuffs at the waist and legs, must be worn with a swim under-disposable nappy underneath. Children are welcome to wear swimming costumes, swim trunks, baby wetsuits, and other similar garments but the ‘double nappy’ must still be worn underneath if the swimmer is not fully toilet trained.   Swim with Style reserves the right to refuse entry to any child who is not suitably dressed.

  • Children and adults must remove loose-fitting or sharp jewelry before swimming. Hoop earrings are not permitted. All must wear appropriate swimwear in the pool, tie back long hair or wear a swim hat.

  • Prior to swimming, all plasters and hair clips must be removed due to the risk of them falling off in the water and damaging the pool filters.

  • No outdoor footwear should be worn on the poolside or alternatively please wear any poolside blue overshoes if provided and requested.

  • Please ensure you treat the changing facilities and the belongings of others with respect before and after lessons.

  • Prescription glasses are not permitted – they must be replaced by prescription goggles. 

 

Health and safety

  • Children should not be brought swimming if they have any illness such as an ear infection, chickenpox, impetigo, conjunctivitis, or a bad cold.  Children should not be brought into the pool for 48 hours after sickness and diarrhoea. For any other illness please wait until your doctor has given the all-clear before returning to classes.  NB: Children can return to swim once the chickenpox spots are no longer contagious, this is usually once the spots have scabbed over and dry. However please be aware the chlorinated water may cause some discomfort to the skin while dried spots are still visible

  • Only enter the pool when told it is safe to do so and must tell the teacher if leaving the pool before the end of the session.

  • All used nappies must be taken away with you unless a clearly marked nappy bin has been provided. Nappies should never be left in an open bin (including those within the pool or the pool grounds).

  • Please do not: run or allow your child to run on the poolside, drink alcohol before the lesson, eat or chew gum during the lesson.

  • In the interest of safety, we ask you not to distract your child during their lessons. 

  • Children over the age of 8 must use their own gender changing room

  • Health & Safety during the Covid-19 Pandemic

  • Please adhere to government social distancing guidelines

  • Do not use the shower facilities

  • Only one parent per child poolside.

  • Swimmers must arrive “beach ready” and please bring a large towel and onesie to put on after the lesson as changing rooms may not be available

  • If you or a member of your household has any Covid symptoms or has come into direct contact with a person that has tested positive for Covid, please do not attend.  Unfortunately, we are unable to provide a refund for the lessons we are providing.

  • If the swimmer or any person who attended the lesson or pool building show any Covid symptoms following the lesson, please notify us immediately.

 

Photography and videos

Photographs or video footage may not be taken during our lessons without the consent of the teacher and staff and you must adhere strictly to the following and have completed our photo consent form.

  • The taking of photographs must not interfere with the lesson.

  • You may only take photographs and/or video footage of your own child.

  • With all requests to take photographs or video footage the decision of the Swim with Style team member is final.

 

Please note: to comply with safeguarding regulations we will not allow the use of laptops, tablets, or phones poolside, these items have cameras installed that are easy to film or photograph, therefore to avoid risk for all children and staff we will not allow these items to be used during sessions.

‘Last minute’ lesson changes or cancellations

  • In the unlikely event of ‘last minute’ lesson changes or a lesson cancellation by us, you will be notified by text message to your mobile phone and by email. We will provide as much notice as possible. Swim with Style will not reimburse any expenses caused by a customer failing to pick up their message. Therefore we must have your up-to-date contact details.

  • If a lesson is cancelled by Swim with Style, a credit for the value of that lesson will be added to your account. This will then reduce your next payment amount.

  • If your lesson is cancelled part way through, you will only be credited if you were in attendance, and for the part of the lesson that had to be cancelled, on a pro-rata basis.

 

Refund policy

For new customers, we offer a 'Three lesson cancellation' policy. This means that up to 48 hours before your 4th scheduled lesson (whether or not you have attended the first 3 lessons) you can contact us in writing for a full refund of all the remaining lessons. Cancellations after this time or not received in writing are not eligible for a refund.

Swim with Style complaints procedure

We hope you will be delighted with our service but if you are at all unhappy please follow our complaints procedure:

  • Speak to the poolside assistant (if present) or teacher, telephone your local Swim with Style office or email a written complaint to your local office. The pool or office team member will try to resolve the matter to your satisfaction.

  • If the response is not satisfactory a written complaint should be submitted for the attention of the Franchisor at Swim with Style Head Office to the following address.

 

Swim with Style Head Office
PO BOX 4812
Shrewsbury
SY1 9JT

These Terms and Conditions do not affect your statutory rights.

Please note that our business is governed by English law. If any dispute was to arise it would be subject to the exclusive jurisdiction of the courts of England.

Please note that Swim with Style is the trading name of Swim with Style Ltd. A limited company registered no 05356604.

Our trading address is: PO BOX 4812, Shrewsbury, Shropshire, SY1 9JT

 

Young child swimming underwater
Young children swimmimg
Young girl in swimming pool